These are questions we are regularly asked; presented here to help you answer the most common questions people have about stairlifts. If you have a question not answered here then please do not hesitate to contact us.
A: Yes, all our stairlift chair rotate so can get off the seat easily and safely at the top of the stairs. We offer two types; manual where you release a catch to swivel the chair; and power swivel where the chair rotates by pressing a button.
A: No, all our stairlifts are on charged automatically when they are parked at the top or bottom of the track. And some models charge constantly regardless of where the chair is parked.
A: Stairlifts are fitted by attaching the track to the stairs using a minimum of three brackets, each secured to a stair by four screws. Longer or curved stairlifts require more work and more attachment points but the general principle is the same.
A: No, please see above for an explanation of how your stairlift will be secured to the stairs. No structural work would be required for a typical straight stairlift installation; we work cleanly and professionally and will always clean up after ourselves.
A: Modern stairlifts charge from a charger about the size and shape of a mobile phone charger; the only wiring will be the thin wire from the plug to the track; and we can usually hide this under carpet or skirting boards.
A: Yes, absolutely, we simply remove the track by removing the screws, the carpet will ‘fluff up’ over time and in almost all cases you would not know that a stairlift had ever been fitted.
A: We offer a new carpet service where we remove the track in the morning allowing your carpet fitter to lift the old carpet and fit the new; then we return later in the day to re-fit the track. This service starts from £150.
A: We are very happy to advise on the re-use of an existing stairlift. We provide a removal and refitting service starting from £300, however depending on the staircase layout in your new house some modifications or additional track may be required.
A: Yes, our rental costs include our gold warranty package; call outs and all parts and labour are fully covered for the entire duration of the rental at no extra cost.
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"MIke fitted my new stairlift very promptly, the service was excellence." Mr Smith
